Privacy policy

Thanks for shopping with us! All equipment is sold for lawful activities only, we do not promote, authorize or condone the use of any equipment sold by IQTRONICS INC (dba. SpyShopOne) for applications contrary to existing federal or state laws. Buyer is responsible to read and abide to the laws governing his/her place of residence. Policy is the same for items purchased in our retail store or our online store regardless of item(s) purchased.

All equipment has 30-day warranty, exchange only, no refunds. Due to the nature of the equipment sold herein All Sales Are Final!

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request a return for exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can only exchange any defective product with the exact same product unless it is no longer available in which case a refund will be issued.

To start an exchange, you will need to contact us at info@spyshopone.net. and request an RMA number, please note that returns will need to be sent to the following address: IQTRONICS INC. 4499 Van Nuys Blvd Sherman Oaks, California; USA. 91403. Returns without an RMA number on the outside of the shipping box will be refused and will be send back to the sender.

If your return-exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@spyshopone.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned which is the case of GPS trackers, GPS Pre-Paid Service for GPS trackers or Pre-Paid Service for Hot Spot devices, Pepper Sprays (in any shape or form) weapons (such as Tasers, stun guns and knives) in any shape or form, and memory cards, custom made products (such as special orders or personalized items), and personal use products such as in the ear listening devices. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union, South America and Other Countries.
Currently we do not sell any products to other countries except the 50 United States, Canada and Mexico. Notwithstanding the above, if the merchandise is being forwarded to other countries will automatically void the return-exchange policy and will not be able to do a return exchange.

Refunds
We will notify you once we’ve received and inspected your return-exchange, and let you know if the refund-exchange was approved or not. If approved, you’ll be automatically shipped a new and fully tested unit unless we consider the item is not working as originally intended otherwise a refunded on your original payment method will be posted within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spyshopone.net.

Privacy Policy of IQTRONICS INC
IQTRONICS INC operates the www.spyshopone.net website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the SpyShopOne website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.spyshopone.net, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service.
To provide the Service on our behalf.
To perform Service-related services.
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.